Returns & Refunds

Return Eligibility

We accept return requests for eligible products within the specified return period from the date of delivery. Returned items must be unused, unworn, and in their original condition with all packaging and documentation intact.

• Product must be returned in original condition.
• Original packaging and certificates must be included.
• Return request must be submitted within the applicable return window.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, or special-order requirements.

• Customized or personalized jewellery.
• Special-order products made upon request.
• Products showing signs of wear, alteration, or damage after delivery.

Refund Process

Once the returned product is received and inspected, we will notify you regarding approval or rejection of your refund request.

• Refunds are processed after successful inspection.
• Approved refunds will be issued to the original payment method.
• Processing times may vary depending on the payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately with photographs and order details. We will review the issue and provide an appropriate resolution.

Exchange Requests

Exchange requests may be accommodated depending on product availability and eligibility requirements. Additional conditions may apply.

Shipping Costs

Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part, damaged merchandise, or an incorrect item delivered.

Cancellation Requests

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible and return procedures will apply.

Need Assistance?

If you have questions regarding returns, refunds, exchanges, or cancellations, please reach out through our Contact Us page and our team will be happy to assist you.